Data Deletion Instructions

Last updated: 30 august 2026

IP SLYAMOV YELDAR KANATULY ("we", "us") provides the [PRODUCT NAME] platform at [https://onbir.agency]. This page explains how to request deletion of personal data we hold, and how long the process takes.
Which instructions apply to you depends on how your data reached us. Please read the section that matches your situation.
If you are a customer of our Service

You have a registered account with us and connected your WhatsApp Business account to our platform.
Option 1 — delete your account from the dashboard

1. Sign in at [https://onbir.agency/login]
2. Open Settings → Account
3. Select Delete account
4. Confirm the request

Your account and all associated data are permanently deleted within [30] days.

Option 2 — request deletion by email
Send a message to [projects@onbir.agency] from the email address registered to your account, with the subject line Data deletion request. Include your business name and the WhatsApp phone number connected to the Service.
We confirm receipt within 3 business days and complete deletion within [30] days.
What gets deleted

• Your account profile and login credentials
• Access tokens issued by Meta for your WhatsApp Business account
• All message content and conversation metadata processed on your behalf
• Conversion event records and advertising attribution data
• Technical logs associated with your account

What we may retain
Billing and transaction records are retained for [3] years where required by the accounting and tax legislation of the Republic of Kazakhstan. These records contain your business name, invoice amounts and payment dates. They do not contain message content.
Important: disconnecting your WhatsApp account is a separate step
Deleting your data with us does not by itself disconnect your phone number from the WhatsApp Business Platform. To disconnect, open the WhatsApp Business app on your phone and go to Settings → Account → Business Platform → Disconnect.
If you messaged a business that uses our ServiceIf you sent a WhatsApp message to a company and that company uses our platform, your message was processed by us on that company's instruction. That company decides what happens to your data, not us. We are only the technical processor.
How to request deletion

1. Contact the business you messaged directly and ask them to delete your data.
2. The business can delete your conversation through their own systems.

If you cannot reach that business
Write to [projects@onbir.agency] with the subject line End user deletion request and include:

• The phone number you messaged from
• The name or WhatsApp number of the business you contacted
• The approximate date of the conversation

We will forward your request to the relevant business within 5 business days and notify you once we have done so. We cannot delete the data on our own initiative, because we are not its controller.

Deleting data held by Meta
Messages sent through WhatsApp are also processed by Meta Platforms, Inc. Deleting data from our systems does not delete data held by Meta. To request deletion of data held by Meta, please refer to the privacy resources published by Meta and WhatsApp.

Contact
IP SLYAMOV YELDAR KANATULY Business identification number (BIN): 900811300816 Registered address: Astana, Nurmagambetova, 14 Contact email: projects@onbir.agency
For general information on how we handle personal data, see our Privacy Policy.